Your go-to guide for all things health, with a Canadian twist!

Welcome to the Canadian Pharmacy FAQ page, where we strive to answer your questions and address your concerns regarding our online pharmacy services. For your convenience, we have organized our FAQ into sections, making it simple to navigate and locate the information you need. Our distinct Canadian approach ensures a friendly, informative, and thorough experience.


  1. General Information
  2. Order Placement
  3. Shipping & Delivery
  4. Payment & Returns
  5. Prescription Requirements
  6. Privacy & Security

General Information

Q1.1: Does have a pharmacy license?

Yes, is a fully licensed pharmacy, operating under the stringent regulations and guidelines of Canadian healthcare authorities. Our team of licensed pharmacists guarantees the safe and accurate dispensing of all medications.

Q1.2: Can I rely on the quality of medications sold by Canadian pharmacy?

Definitely! Canadian pharmacy is dedicated to providing top-notch medications sourced from dependable and reputable manufacturers. We adhere to the highest standards of safety, efficacy, and quality control.

Order Placement

Q2.1: How can I place an order?

Placing an order with Canadian pharmacy is a breeze! Simply search for your desired medication using our search bar, select the appropriate dosage and quantity, and add the item to your cart. After you have added all desired items to your cart, proceed to the checkout page to enter your shipping and payment details.

Q2.2: Can I modify or cancel my order after submitting it?

If you need to modify or cancel your order, please contact our customer support team as soon as possible at 858 558 8920. Please note that we cannot guarantee changes or cancellations for orders that have already been processed or shipped.

Shipping & Delivery

Q3.1: What are the shipping costs?

Canadian pharmacy offers flat-rate shipping to customers within Canada at a cost of $10. For international shipping rates, please refer to our Shipping & Delivery page.

Q3.2: How long does it take for my order to arrive?

Orders within Canada typically arrive within 5-7 business days, while international orders may take 7-21 business days, depending on the destination country and customs processing times.

Q3.3: What if my order is damaged or lost during shipping?

If your order is damaged or lost during shipping, please contact our customer support team at 858 558 8920. We will investigate the issue and, if necessary, arrange for a replacement or refund.

Payment & Returns

Q4.1: Which payment methods do you accept?

Canadian drugstore accepts Visa, Mastercard, American Express. We also accept e-Transfers for customers within Canada.

Q4.2: Can I receive a refund if I’m unsatisfied with my purchase?

Your satisfaction is our top priority. If you are not satisfied with your purchase, please contact our customer support team at 858 558 8920 within 30 days of receiving your order. We will collaborate with you to resolve any issues and, if necessary, process a refund.

Prescription Requirements

Q5.1: Do I need a prescription to order prescription medications from Canadian Drugstore?

Yes, a valid prescription from a licensed healthcare practitioner is required to order prescription medications. You can submit your prescription by uploading a scanned copy, emailing it to, or having your healthcare provider fax it to us at 858 558 8920.

Q5.2: Can Canadian pharmacy fill prescriptions written by healthcare providers outside of Canada?

Yes, we can fill prescriptions written by licensed healthcare providers from countries with similar regulatory standards, such as the United States, the United Kingdom, and Australia. Please note that international prescriptions may require additional verification and may be subject to the laws and regulations of your country.

Privacy & Security

Q6.1: How does Canadian OnlinePharm safeguard my personal information?

Canadian drugstore is committed to protecting your privacy. We utilize advanced security measures to protect your personal information, including encryption technology and secure servers. We do not sell, rent, or share your personal information with third parties without your consent. For more details, please review our Privacy Policy.

Q6.2: Is my credit card information secure when I place an order online?

Yes, your credit card information is secure when you place an order with We use Secure Socket Layer (SSL) technology to encrypt all sensitive information, including your credit card details, ensuring a secure and private transaction.

If you have any further questions or concerns, please don’t hesitate to contact our friendly and knowledgeable customer support team¬† via email at